Meredith, Shafer:

Operations Management for MBAs, 5th Edition

Instructor Companion Site

Table Of Contents

Chapter 1: Operations Strategy and Global Competitiveness

Chapter 2: Process Planning and Design

Chapter 3: Controlling Processes

Chapter 4: Process Improvement: Minimizing Variation Through Six Sigma

Chapter 5: Process Improvement: Reducing Waste Through Lean

Chapter 6: Managing Process Improvement Projects

Chapter 7: Supply Chain Management

Chapter 8: Capacity, Scheduling, and Location Planning

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