Microsoft Official Academic Course:

Exam 70-685: Windows 7 Enterprise Desktop Support Technician Revised and Expanded Version with Lab Manual Set

Student Companion Site

Table Of Contents

Lesson 1: Introduction to Windows 7

Lesson 2: Resolving IP Connectivity Issues

Lesson 3: Understanding Workgroups and Active Directory

Lesson 4: Troubleshooting

Lesson 5: Troubleshooting Hardware Issues

Lesson 6: Troubleshooting Startup Problems

Lesson 7: Understanding and Troubleshooting File Access

Lesson 8: Troubleshooting Printer Problems

Lesson 9: Dealing with Software Issues

Lesson 10: Dealing with Performance Issues

Lesson 11: Troubleshooting Internet Explorer

Lesson 12: Resolving Security Issues

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