Sommerville:

Hospitality Employee Management and Supervision: Concepts and Practical Applications, 1st Edition

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Table Of Contents

Chapter 1: Introduction to Hiring and Supervising Employees.

Chapter 2: The Hospitality Manager's Legal Challenges.

Chapter 3: Wage and Hour Laws Affecting Salaried, Hourly, and Tipped Employees.

Chapter 4: Common Law, Negligent Hiring, and Employee Rights.

Chapter 5: Working With Unions.

Chapter 6: Job Descriptions and Job Specifications.

Chapter 7: The Employee Handbook.

Chapter 8: Advertising and Recruiting.

Chapter 9: Applications, Interviews, and Background Checks.

Chapter 10: New-Employee Orientation.

Chapter 11: Training to Performance Standards.

Chapter 12: Performance Appraisals That Work.

Chapter 13: Effective Communication and Feedback.

Chapter 14: Employee Discipline.

Chapter 15: Employee Motivation Through Quality Leadership.

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