Hayes, Ninemeier:

Human Resources Management in the Hospitality Industry

Student Companion Site

Table Of Contents

Chapter 1: Introduction to Human Resources in the Hospitality Industry.

Chapter 2: The Legal Environment of Human Resources Management.

Chapter 3: Human Resources Management: Policies and Procedures.

Chapter 4: Employee Recruitment and Selection.

Chapter 5: First Impressions and an Ethical Foundation.

Chapter 6: Planning Training Programs.

Chapter 7: Delivering and Evaluating Training Programs.

Chapter 8: Compensation Programs.

Chapter 9: Performance Management and Appraisal.

Chapter 10: Employee Health and Safety.

Chapter 11: Role of Human Resources in Strategic Planning and Organizational Change.

Chapter 12: Critical Issues in Human Resources Management.

Chapter 13: Human Resources: Planning for Global Expansion.

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