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Dillman, Smyth, Christian:

Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method, 4th Edition

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Table Of Contents

Chapter 1: Sample Surveys in Our Electronic World

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 2: Reducing People�s Reluctance to Respond to Surveys

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 3: Covering the Population and Selecting Who to Survey

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 4: The Fundamentals of Writing Questions

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 5: How to Write Open- and Closed-Ended Questions

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 6: Aural Versus Visual Design of Questions and Questionnaires

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 7: Ordering Questions and Testing for Question Order Effects

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 8: Telephone Questionnaires and Implementation

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 9: Web Questionnaires and Implementation

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 10: Mail Questionnaires and Implementation

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 11: Mixed-Mode Questionnaires and Survey Implementation

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

Chapter 12: Responding to Societal Change and Preparing for What Lies Ahead

Checklist and Summary of Principles:184 guidelines (requires Adobe Acrobat Reader)
Visual Design Video Presentation (requires an mp4 player)
Sets of Real-World Example Survey Materials (requires Adobe Acrobat Reader)
Example of a 7 x 8.5 Questionnaire (requires Adobe Acrobat Reader)
Before-and-After Imgs Redesign Agr Resource Mgmt Survey (requires Adobe Acrobat Reader)
Example Cognitive Interview Report (requires Adobe Acrobat Reader)
Color versions of select figures (requires Adobe Acrobat Reader)
Download All Files (requires WinZip or equivalent software)
Errata sheet

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