Raines:

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes

Instructor Companion Site

Table Of Contents

Chapter 1: Manager Know Thyself

Chapter 2: Theory to Practice: The Root Causes and Cures of Conflict

Chapter 3: The Power of Negotiation: Essential Concepts and Skills

Chapter 4: The Alternative Dispute Resolution Process Continuum

Chapter 5: Causes and Cures for Employee Turnover

Chapter 6: Building Successful Teams and Organizations

Chapter 7: Conflict Management in Unionized Environments

Chapter 8: Designing Disputing Systems for Organizations

Chapter 9: Prevention and Resolution of Conflicts with Clients, Customers, and Vendors

Chapter 10: Case Studies of Organizational Success Through Exemplary Customer Conflict Management

Chapter 11: Public Policy Decision Making and Collaboration

Chapter 12: Designing and Facilitating Effective Large-Group Processes

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