The International Culinary Schools at The Art Institutes:

Food and Beverage Operations and Supervision / Career Development, Desktop Edition, Volume 2, 2nd Edition

Instructor Companion Site

Table Of Contents

Chapter 1: The Professional server (Lendal H. Kotschevar and Valentino Luciani).

Chapter 2: Service Mise en Place (Lendal H. Kotschevar and Valentino Luciani).

Chapter 3: Service Areas and Equipment (Lendal H. Kotschevar and Valentino Luciani).

Chapter 4: Serving the Meal (Lendal H. Kotschevar and Valentino Luciani).

Chapter 5: Classic Service Styles (Lendal H. Kotschevar and Valentino Luciani).

Chapter 6: Table Etiquette (Lendal H. Kotschevar and Valentino Luciani).

Chapter 7: Bar and Beverage Service (Lendal H. Kotschevar and Valentino Luciani).

Chapter 8: Management's Role in Service (Lendal H. Kotschevar and Valentino Luciani).

Chapter 9: Technology in the Restaurant Industry (John R. Walker).

Chapter 10: Restaurant Operations and Control (John R. Walker and Donald E. Lundberg).

Chapter 11: The Supervisor as Manager (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

Chapter 12: Leading Human Resources (John R. Walker and Jack E. Miller).

Chapter 13: Equal Opportunity Laws and Diversity (John R. Walker and Jack E. Miller).

Chapter 14: Human Resources Planning, Job analysis, Job Description and Organizing

Chapter 15: Sourcing: Recruitment, Selection and Orientation

Chapter 16: Motivation (John R. Walker and Jack E. Miller).

Chapter 17: Teamwork, Team building, and Coaching (John R. Walker and Jack E. Miller).

Chapter 18: Employee Training and Development (John R. Walker and Jack E. Miller).

Chapter 19: Performance Leadership (John R. Walker and Jack E. Miller).

Chapter 20: Discipline and Employee Assistance Programs (John R. Walker and Jack E. Miller).

Chapter 21: Health and Safety (John R. Walker and Jack E. Miller).

Chapter 22: Conflict Management, Resolution, and Prevention (John R. Walker and Jack E. Mille

Chapter 23: Communicating and Delegating (John R. Walker and Jack E. Miller).

Chapter 24: Decision Making and Control (John R. Walker and Jack E. Miller).

Chapter 25: Glossary for Supervisory Chapters 12-24 (John R. Walker and Jack E. Miller).

Chapter 26: Write Your Resume (Lisa M. Brefere, Karen Eich Drummond, and Brad Barnes).

Chapter 27: Put Together a Job Search Portfolio

Chapter 28: Beyond the Want Ads: How To Locate and Contact Prospective Employers

Chapter 29: Beyond the Want Ads: How To Locate and Contact Prospective Employers

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