O'Fallon, Rutherford:

Hotel Management and Operations, 5th Edition

Student Companion Site

Table Of Contents

Chapter 1: Overview

Chapter 2: Organization

Chapter 3: General Managers: A View at the Top

Chapter 4: Operations: Rooms

Chapter 5: Operations: Housekeeping, Engineering and Security

Chapter 6: Food and Beverage Division

Chapter 7: Marketing and Associated Activities

Chapter 8: Financial Control and Information Management

Chapter 9: Human Resources Policy Management

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