Ferguson, Causey:

MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70 - 271 and 70 - 272, Deluxe Edition

Instructor Companion Site

Table Of Contents

Chapter 1: Installing a Windows Desktop Operating System.

Chapter 2: Managing and Troubleshooting Access to Resources.

Chapter 3: Configuring and Troubleshooting Hardware Devices and Drivers.

Chapter 4: Configuring and Troubleshooting the Desktop and User Environments.

Chapter 5: Recovering Windows XP from Failure.

Chapter 6: Troubleshooting Network Protocols and Services.

Chapter 7: Configuring and Troubleshooting Applications.

Chapter 8: Resolving Usability Issues.

Chapter 9: Resolving Application Customization Issues.

Chapter 10: Configuring and Troubleshooting Connectivity for Applications.

Chapter 11: Configuring Application Security.

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