Rutherford, O'Fallon:

Hotel Management and Operations, 4th Edition

Instructor Companion Site

Table Of Contents

Chapter 1: OVERVIEW

Chapter 2: ORGANIZATION

Chapter 3: GENERAL MANAGERS: A VIEW AT THE TOP

Chapter 4: OPERATIONS: ROOMS

Chapter 5: OPERATIONS: HOUSEKEEPING, ENGINEERING, AND SECURITY

Chapter 6: FOOD AND BEVERAGE DIVISION

Chapter 7: MARKETING AND ASSOCIATED ACTIVITIES

Chapter 8: FINANCIAL CONTROL AND INFORMATION MANAGEMENT

Chapter 9: HUMAN RESOURCES POLICY MANAGEMENT

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