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Hayes, Pisano, Upton, Wheelwright:

Operations, Strategy, and Technology: Pursuing the Competitive Edge

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Table Of Contents

Chapter 1: Operations Management Confronts a New Millennium

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 2: Operations Strategy: Origins and New Directions

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 3: Capacity Strategy

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 4: Determining Organizational Boundaries: Vertical Integration and Outsourcing

Chapter 5: Designing and Managing Operating Networks

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 6: Information Technology and Operations

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 7: Creating an Edge Through New Process Development

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 8: Creating an Edge Through Superior Project Management

Lecture Notes (requires Adobe Acrobat Reader)

Chapter 9: Evaluating and Justifying Capital Investments

Chapter 10: Sharpening the Edge: Driving Operations Improvement

Chapter 11: Guiding the Pursuit of an Operations Edge

Lecture Notes (requires Adobe Acrobat Reader)

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