Peppers, Rogers:

Managing Customer Experience and Relationships: A Strategic Framework, 4th Edition

Instructor Companion Site

Table Of Contents

Chapter 1:

Chapter 2:

Chapter 3:

Chapter 4:

Chapter 5:

Chapter 6:

Chapter 7:

Chapter 8:

Chapter 9:

Chapter 10:

Chapter 11:

Chapter 12:

Chapter 13:

Chapter 14:

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