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Igniting Customer Connections: Fire Up Your Company's Growth By Multiplying Customer Experience and Engagement

Welcome to the Web site for Igniting Customer Connections: Fire Up Your Company's Growth By Multiplying Customer Experience & Engagement by Andrew Frawley. This Web site gives you access to the rich tools and resources available for this text. You can access these resources in two ways:

  1. Using the menu at the top, select a chapter. A list of resources available for that particular chapter will be provided.

  2. Using the menu at the top, select a resource. This will allow you to access a particular resource section. You will then have the option of selecting resources within the section or going directly to a specific chapter.