Welcome to the Instructor Companion Site for

Managing Customer Relationships: A Strategic Framework, 2nd Edition

Welcome to the Web site for Managing Customer Relationships: A Strategic Framework, 2nd Edition by Don Peppers and Martha Rogers . This Web site gives you access to the rich tools and resources available for this text. You can access these resources in two ways:

Using the menu at the top, select a chapter. A list of resources available for that particular chapter will be provided.

Using the menu at the top, select a resource. This will allow you to access a particular resource section. You will then have the option of selecting resources within the section or going directly to a specific chapter.

This title�s test bank is now available for use in Respondus� easy-to-use software. You can download the test bank for free using your Respondus, Respondus LE, or StudyMate Author software. Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard, WebCT, Desire2Learn, eCollege, ANGEL and other eLearning systems. For more information on Respondus and the Respondus Test Bank Network, please visit www.respondus.com.