Operations Management: Quality and Competitiveness in a Global Environment, 5th Edition

Welcome to the Web site for Operations Management: Quality and Competitiveness in a Global Environment, 5th Edition by Roberta (Robin) Russell and Bernard W. Taylor. This Web site gives you access to the rich tools and resources available for this text. You can access these resources in two ways:

1. Using the menu at the top, select a chapter. A list of resources available for that particular chapter will be provided.


2. Using the menu at the top, select a resource. This will allow you to access a particular resource section. You will then have the option of selecting resources within the section or going directly to a specific chapter.