Walker, Miller:

Supervision in the Hospitality Industry, 8th Edition

Instructor Companion Site

Table Of Contents

Chapter 1: The Supervisor as Manager

Chapter 2: The Supervisor as Leader

Chapter 3: Planning, Organizing, and Goal Setting

Chapter 4: Communicating Effectively

Chapter 5: Equal Opportunity Laws and Diversity

Chapter 6: Recruitment, Selection, and Orientation

Chapter 7: Performance Effectiveness

Chapter 8: Motivation

Chapter 9: Supervising Teams, Teambuilding, and Coaching

Chapter 10: Employee Training and Development

Chapter 11: Conflict Management, Resolution, and Prevention

Chapter 12: Discipline

Chapter 13: Decision Making and Control

Chapter 14: Delegating

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