Frampton, Charmel, Guastello, Foundation:

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Table Of Contents

Chapter 1: The Patient-Centered Care Value Equation

Chapter 2: Defining and Measuring Patient-Centered Quality

Chapter 3: Compassion in Action

Chapter 4: Words That Work: Patient-Centered Physician Communication

Chapter 5: Activating Patients Through Access to Information

Chapter 6: Healing Partnerships: The Role of Family in Patient Centered Care

Chapter 7: Healing Environment: Architecture and Design Conducive to Health

Chapter 8: Creating Lasting Organizational Change: Turning Hopes into Reality

Chapter 9: Culture Change and the Employee Experience

Chapter 10: Partnering with Patients and Families to Improve Quality and Safety

Chapter 11: The Role of Physicians in Patient-Centered Care

Chapter 12: Creating a Patient-Centered Continuum of Care

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