Miller, Walker, Drummond:

Supervision in the Hospitality Industry: Applied Human Resources, 5th Edition

Instructor Companion Site

Table Of Contents

Chapter 1: The Supervisor as Manager.

Chapter 2: The Supervisor as Leader.

Chapter 3: Equal Opportunity in the Workplace.

Chapter 4: Creating a Positive Work Climate.

Chapter 5: Developing Job Expectations.

Chapter 6: Recruiting and Selecting Applicants.

Chapter 7: Teamwork and Teambuilding.

Chapter 8: Employee Training and Development.

Chapter 9: Evaluating Performance.

Chapter 10: Discipline and Employee Assistance Programs.

Chapter 11: Planning and Organizing.

Chapter 12: Communicating Effectively.

Chapter 13: Delegating.

Chapter 14: Decision Making, Problem Solving and Controlling.

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