Dillman, Smyth, Christian:

Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method, 4th Edition

Student Companion Site

Chapter 5: How to Write Open- and Closed-Ended Questions

Visual Design Video Presentation

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Sets of Real-World Example Survey Materials

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Example of a 7 x 8.5 Questionnaire

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Example Cognitive Interview Report

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Color versions of select figures

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