Dillman, Smyth, Christian:

Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method, 4th Edition

Instructor Companion Site

Chapter 8: Telephone Questionnaires and Implementation

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Checklist and Summary of Principles:184 guidelines

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Visual Design Video Presentation

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Sets of Real-World Example Survey Materials

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Example of a 7 x 8.5 Questionnaire

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Before-and-After Imgs Redesign Agr Resource Mgmt Survey

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Example Cognitive Interview Report

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Test Bank

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